Product Managers: Why Do Your B2B SaaS Customers Churn?
The real reasons may surprise you.
13 min readNov 19, 2021
Revenue churn is a major challenge for any B2B SaaS product manager. Churn is a nice way of saying lost customer revenue. Every month and year customers decide to stop paying for your product. While some of the churn is involuntary (business closed, merger/acquisition, etc.), the majority is voluntary. Customers…